Frequently Asked Questions
Accessing the Online Learning Center
ACF members must log in to their ACF account to access the Online Learning Center.
Nonmembers will need to create an ACF online account first. This online account does not include benefits associated with ACF membership.
Member vs Nonmember Pricing
As a membership benefit, ACF members receive a discounted price for courses, quizzes and practice exams. There are several membership levels available, from junior/student culinarian to professional chef to culinary enthusiast. Visit
www.acfchefs.org/membership to join today!
Earning Continuing Education Hours for ACF Certification
All registered users who finish the course with 100% completion and pass the test will automatically have the corresponding continuing education hours transferred to their ACF member account. Users must go through the entire course to earn their CEHs.
Additionally, registered users can view the credits awarded from the “completed” tab in the Learning Center after passing the course or quiz.
Verification of Course Completion
All registered users who pass a course or test will receive a popup upon completion with the option to view and print a certificate of completion.
Additionally, registered users can view and print the certificate from the “completed” tab in the Learning Center after passing the course or quiz.
Mandatory Education Courses for ACF Certification
For ACF certification, candidates must provide documentation of three 30-hour courses in Nutrition, Food Safety and Sanitation and Supervisory Management. If these courses were taken more than five years ago, an 8-hour refresher course is required in each topic. For more information, visit www.acfchefs.org/certify.
Length of Time to Complete Courses
Courses and NCR/IOTM quizzes must be completed within 365 days of purchase, unless otherwise stated in the course description. Practice exams can be retaken up to five (5) times within 365 days.
Retaking the Practice Written Exam for ACF Certification
Registered users that have purchased a certification practice exam can retake the practice exam up to five (5) times. New questions will be integrated each time.
Once a written exam has been completed, the registered user can go to the “completed” tab in the Learning Center and click on “View Course.” The registered user can restart the exam by clicking on the level-specific exam next to the pencil symbol.
Online courses are not eligible for a refund and cannot be transferred to another individual. We may consider a refund/transfer request provided the following requirements are met:
- The registered user must provide a written request to email@example.com within 24 hours of purchasing the online course. Verbal requests are NOT accepted, AND
- The registered user must NOT have exceeded the maximum course engagement time:
- Courses for 1–4 CEHs: 10 minutes MAXIMUM
- Courses for 5–10 CEHs: 15 minutes MAXIMUM
- Course for 10+ CEHs: 20 minutes MAXIMUM
If the request is made after 24 hours or the registered user has completed more than the maximum course engagement time, the course is non-refundable.
ACF certification practice exams, IOTM and NCR quizzes are non-refundable.
Professional Development Team
Telephone: (800) 624-9458